Learning Outcomes

Introduction to Zoho CRM

Working with a Client

Zoho CRM Customisation

Zoho CRM Automation

Lesson Summary

This module acquaints you with the world of Customer Relationship Management. You will find a comprehensive guide to using Zoho CRM, covering everything from the fundamentals to work with a client to customisation and automation tips.

Introduction to Zoho CRM - Course Assessment

Master the subtleties of enhancing customer lifetime value using Zoho CRM with this free online course.

Do you work in sales and need to keep track of potential customers? Or are you a customer service staffer who wants to understand the history of a customer's dealings with your company? Or maybe a manager who wants to view reports to see how many new clients have signed up? If so, this sales and marketing course will help you build long-lasting and productive relationships with clients using Zoho customer relationship management (CRM).

Coursera’s 2025 Strategy: Focusing on Campus, Scaling Back Degrees

Udemy’s Last CEO Quietly Moves On: Joins a Tax & Compliance Company as CEO

Can an AI Teach AI? Learning From an Avatar

Chinese Edtech Pivots: Well-rounded Education, Hardware, Agriculture E-commerce, Fast-Food, Garments, and More

9 Best GIS Courses for 2025: Navigating Spatial Data

Inside the Coursera-Udemy Deal: Three Bids, Two Years and a Rival Suitor

31 Most Popular Online Courses Starting in June 2024

Coursera Announces Layoffs, Stock Plunges Despite $100M Milestone

Coursera Q1 2026: Platform Fee Raises Consumer Margins to a Multi-Year High, Enterprise Customers Slip

The Series Finale of Online Education: Coursera Acquires Udemy

Duolingo Q1 2026: Toward 100M DAUs with Record Engagement and Slower Paid Growth